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Welcome to Discount Car Stereo.com Customer Information Center
Ordering
and Payment questions
Discount Car Stereo.com is
a family owned internet
retailer
serving the internet community since 1995.
With more than 15 years
dedicated to providing quality
customer service and brand name
products with proven
reliability. Many thanks to the thousands of
satisfied customers for their
continued patronage and we look
forward to earning your
business.
How do i place an order with your company?
You may order online at any hour of the day or night using our
secure cart checkout process. This area of our website utilize
the highest level of encryption
available today. This means
you can rest assured that communications (e.g. credit card
numbers) between your browser and this site's web servers are
private and secure when the 128-bit SSL session is activated.
Can i place my order over the
phone?
For
security reason we no longer
accept credit card orders by
phone. We are now required to
verify the CVV2/CVC2 numbers on
the back (Visa, MasterCard,
Discover) or on the front (AMEX)
of the card and prefer you make
this entry online instead of
providing this information to an
operator. Your credit card
number and CVV2 numbers are
encrypted so that only the last
4 digits and the expiration
dates are visible to our
customer service staff. Your
cooperation and understanding of
this policy is appreciated.
What payment methods do you
accept?
Credit cards: Visa,
MasterCard, AMEX, Discover
(USA/Canada only) and
PayPal (USA/Canada and select
international destinations only).
Debit Cards: With Visa or
MasterCard logo on the front.
I'm an international Customer
and would like to use my Credit
Card?
Sorry, international customers
(except Canada) must use Paypal.
All orders using an international credit card
will be deleted.
Your website has an
"availability" listing, is it
reliable and up to date?
Every item on our site has an
"availability" listing. This
listing is updated during office
hours (M-F 11:30AM-6:30PM). It
is possible that an item you
ordered has "SOLD OUT" during
non-office hours and if so you will
be notified by email upon
discovery and given
an approximate ship date or the
option to cancel. Items that are
"NOT IN STOCK" will
automatically backorder and ship
when available. If in doubt,
send us an
email with the part
number and quantities.
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Shipping questions
Discount Car Stereo.com can
virtually ship to any address in
the world using both UPS (United
Parcel Service) and
USPS (United States Postal Service) carriers.
How much does it cost to
ship?
Our shipping rates are based
on weight, destination, delivery
method. Our website is
setup to handle your shipping
rates requests based on the options of
your choosing.
To estimate
shipping: add the items to your
cart, click checkout or
click the "estimate shipping" button on
the right side of the page.
You will then be able to
select between the two carriers
and their shipping methods/rates. For delivery
speed see below.
Shipping quote is calculated in
real time based on your
destination and delivery method and
unavailable by phone or email.
How long will it take for my
order to arrive?
Delivery time is based on the
shipping method selected at
checkout. USA customers can
expect standard delivery within
7 working days. International
customers can expect delivery
within 30 days (express services
are also available)
When will my order ship?
Most orders for "in stock"
merchandise ship the same day if
the order is received before 3:00PM
ET on weekdays. Orders for "in
stock" items placed
Saturday, Sunday or after 3:00PM
on Friday will ship the
following Monday (except
holidays).
I paid extra for fast
delivery, but you did not ship
my order the same day-- why?
The Shipping method is the amount of
time required for your shipment
to arrive after we ship (transit
time) and does not include
processing your order and
verifying your payment information.
The
credit card issuing bank must
validate your name/address
information prior to shipping. If they are delays you will be
notified by email and your order will ship
upon bank approval. Delivery
time will begin after the order
has shipped and does not include
weekends or holidays.
They are
no refunds for delays due to
credit card verification.
I'm an international customer
but my country is not listed in
the pull-down menu-- why?
We do ship to select
international destinations and
at this time we will only ship
to the countries listed. Please
do not order if the
international destination
country is not listed, or
selecting a listed country then
request we ship to another. All
international orders where the
ship to address is to an
unlisted country will be
voided and refunded. Your
cooperation and understanding of
this policy is appreciated.
SHIPPING CARRIERS AND
DELIVERY SPEED WITHIN THE USA
|
Speed |
Insurance |
|
1 -
2 Days after we ship
|
YES |
|
2 -
5 Days after we sip
|
NO |
|
3-7 Days after we ship |
NO |
|
|
|
|
Speed |
|
|
1 -
7 Days after we ship |
NO |
|
3 Days after we ship |
NO |
|
2 days
after we ship |
NO |
|
not
available |
NO |
INTERNATIONAL SHIPPING CARRIERS AND
DELIVERY SPEED
|
Speed |
Insurance |
|
3 -
8 Days after we ship
|
YES |
|
7 - 30 Days after we ship
|
NO |
|
10 -
30 Days after we ship |
YES |
|
4 - 6
Weeks after we ship
|
NO |
|
Speed |
|
|
1 -
3 Days after we ship |
YES |
|
2 -
4 Days after we ship |
YES |
|
3-3 Days
after we ship |
YES |
*only these services include a tracking number-- all others are not trackable
International orders require additional paperwork and extra time to process. If you are concerned
about delays please use our UPS Worldwide Services or USPS Global Express Mail
Service-- these services are more reliable and offer detail tracking
information.
If you live in Canada please note that as of 7/20/10 UPS Brokerage for
shipment To Canada has changed:
All shipments valued at $200 or less will incur a brokerage flat rate of $10.
Ship is only applicable to UPS Standard to Canada. UPS Global Express shipping
charges includes the Brokerage Fee. Please note that customers are still
responsible for Tax and Duty.
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Warranties and
Returns
Discountcarstereo.com offers
genuine brand name merchandise at substantial discounts to the
manufacturer's suggested retail price. Because of our discounted pricing, we
are not "Authorized Dealers" as defined by certain
manufacturers [We are
authorized dealers for Blitzsafe,
Best Kits and Harnesses, Precision
Interface Electronics (PIE),
Stinger, Peripherals,
USASpec, Soundgate etc]. Please
click
here for complete warranty and
return policy details.
RMA
NUMBERS ARE ISSUED FOR PRODUCTS
THAT ARE DEFECTIVE AN IN
NEED OF
REPAIR OR EXCHANGE (same part
number) NO REFUNDS .
YOU MUST FIRST
OBTAIN AN RMA NUMBER PRIOR TO
RETURNING ANY PRODUCT. RETURNS
WITHOUT AN RMA WILL BE REFUSED.
RMA Numbers are issued for
products that are defective and
in need of repair or replacement
(the same part).
As an industry standard
shipping and handling fees are
are non-refundable (no exceptions).
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Virginia Sales Tax
Discountcarstereo.com collects state sales tax of 5% for orders that are placed in
Virginia. If you have any questions, please
email
info@discountcarstereo.com
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List of
Product Availability Terms
Here are
the various product
availabilities you may come
across, and what they mean,
please read these terms which
may help to determine your
shipping method
|
In stock |
Orders placed before 3:00PM
(ET) usually ships same business
day. Your credit card
company must first approve
and verify your name/address
information which may
cause some delays beyond our
control. Orders approved after
3:00PM (Monday-Friday) are
processed on the following work date.
This is
a good faith estimate, not a
guarantee!!! |
|
In transit |
This product is not currently in stock
but in transit to our
warehouse. We expect new stock to arrive our warehouse within
4 to 7 days after which we
will begin shipping. |
|
special order |
This is a non-stock item that will be ordered for your from the manufacturer. We expect the item to arrive
our warehouse within 7-10 days.
(If the item is on
backorder, then we will
provide an estimate delivery
date). Special order items must be prepaid in full and cannot be canceled. If for some reason
you must cancel, a 15% processing fee will be charged. |
|
discontinued |
This part is no longer
available to us from the
manufacturer and is displayed for information
and/or
reference purposes and will be
removed from our site. |
Note:
Availability displayed on our
product pages may change after
you have completed the checkout
process, as it is during this
time that our system obtains
updated inventory levels for the
product(s) you have selected.
Availability displayed on our
web site is only an estimate,
and is subject to change without
notice.
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International Customs/Duty
Information
All items entering a foreign country are subject to
import duties and taxes, which are levied once a shipment reaches your country.
International shipments may often include additional
charges such as import fees, taxes or brokerage fees assessed by customs or UPS.
These are billed at the time the package is delivered, and not by us. It is
the responsibility of the customer to pay any secondary fees associated with
importing goods from the U.S. to their country. We
have no control over these charges and cannot predict what will be
charged by your local government, customs, or UPS
brokerage fees. Import fees, customs fees, and UPS brokerage fees vary from
country to country, and also vary depending on the merchandise being imported.
For information on customs, import, and UPS brokerage fees, please contact your
local customs service or UPS in your area. Customs policies
vary widely from country to country; you should contact your local customs
office for further information. Check the
Worlds Customs Organization Web site for
general information, or visit the web site of
that
country’s
customs service. Additionally, when ordering from us,
you are considered the importer of the goods and must comply with all laws and
regulations of the country in which you are receiving the goods.
It is important
to understand that, if duty/tax fees or
brokerage fees are
assessed, such fees are collected from the recipient.
Our shipping charges cover the cost of delivery
only.
Please also note that it is illegal for Discount Car
Stereo.com to reduce the "declared value" of an item in order to minimize duty
or tax fees. The price you pay will appear as the items value.
As an industry
standard: Shipping
and handling fees are not-refundable. (no exceptions)
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When
will you order arrive?
Whenever an order has been
dispatched you'll receive an
email with UPS tracking, USPS delivery
or signature confirmation
details. You may also login
to your account, click order history to get
specific information, such as
the parcel tracking information.
Most US deliveries take from 2-7
working days after we ship. For
security purposes an adult
signature is required upon
delivery.
Tracking Information
For your peace of mind, you can check the status of your order by logging into your account;
simply
Sign-in to log into the system using your email
address and password. Click
"View Order status" then the Track
button.
UPS
Tracking and USPS (express
mal only) details
displayed in our tracking page
are updated by the carriers
not by us and because of that the
information you see is the same
information available
to our representatives.
USPS
Priority Mail Shipments: All
Priority Mail shipments include
a "Delivery confirmation" or
"Signature confirmation" numbers,
these are not tracking
number. The email notification you
receive is proof of the actual
mailing date for your package and not that the post
office has been notified by the
shipping partner as displayed on
the USPS website. Please allow
2-7 days for your shipment
to
arrive.
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Payment
and Refund
Information
It's easy to make a purchase at our web store. For your convenience we
accept:
PayPal™, VISA, MasterCard, American Express and Discover
credit cards
issued in the United States and
Canada.
International customers are
welcome to use PayPal.
Refunds are subject to
our return
policy statement and can
only be issued to the credit
card or payment method used
during the original purchase.
Paypal refunds are subject to
the amount we receive minus all
Paypal transactions fees. All
advertised prices are in US
dollars.
How a buyer can confirm an address.
It is our policy to ship only to the "confirm address" To confirm your PayPal address:
- Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (the address where you receive your credit card statement).
- Apply for PayPal Buyer Credit. If they're approved, the address on your application will be a confirmed address.
- Alternate address confirmation. This process takes several days and is only available for U.S. accounts. To learn more, log in to your PayPal account and visit Alternate Address Confirmation.
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Contact Information and Hours of
operation
For your convenience we have
implemented "LIVE CHAT".
This option allows you to
contact us for quick answers and
allow dial-up customer to keep
their connection without having
to disconnect to make a phone
call. The "LIVE CHAT"
icon will indicate when we are
online and when we are not, if
we are offline, your message
will be sent to us by email. To
begin click the icon to right of
this page or
click here to
Chat with Us Live.
If you need tech support, please
contact the manufacturer tech
line listed on the product
manual or email our
Technical support team:
support@discountcarstereo.com
Customer service
email
info@discountcarstereo.com
(closed Saturday and Sunday and
all Major Holidays)
For RMA numbers
please send email to
info@discountcarstereo.com
All orders
must be placed online using your
credit card or Paypal Account..
Fax Line (804) 717-2229
Our mailing address is:
Discount Car Stereo Inc.
PO BOX 3385
CHESTER, VA
23831
Sorry, no counter or local
pickup available at this
location.
Send
inquiries to our
customer information staff
and your
Tech questions to our
Technical support staff.
†Live
Chat is not always
available, however when offline
your message is sent by email.
To ensure a response make sure
to include a valid email
address.
Disclaimer:
1.
All products sold by Discount
Car Stereo Inc are tested and
optimized for vehicles in the
United States. You
may, at your own risk, purchase
and install these part in
vehicles that do not meet
US Standards, however
Discount Car Stereo Inc will not
be liable for damage or
compatibility issues that may
arise. Products purchased for
vehicles outside the US are not
returnable for refunds, credits
or exchange. Discount Car Stereo
Inc tries to maintain an
accurate vehicle application
guide using information provided
by our suppliers, manufacturers
and/or internal Research &
Development. Our liability
is limited to the cost of the
unit. We will not cover
installation and/or removal
charges for defective product or
incompatibility issues.
2 It is the customer's
responsibility to retain an
installation technician with
adequate knowledge and
experience of the vehicle into
which the equipment will be
installed. Discount Car
Stereo Inc is not be liable for
any charges that you may
incur for installation or
removal of these parts.
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