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Frequently Asked Questions

Discount Car Stereo.com is a family owned internet retailer serving the internet community since 1995. With more than 18 years dedicated to providing quality customer service and brand name products with proven reliability. Many thanks to the thousands of satisfied customers and your continued patronage. If you are new, welcome!!! We look forward to earning your business. Hablamos tu idioma.

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How do i place an order with your company?
You may order online at any hour of the day or night using our secure cart checkout process. This area of our website utilize the highest level of encryption available today. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the 128-bit SSL session is activated.

Can i place my order over the phone?
If you are having difficulties placing your order online you may call us to place your order by phone. Please note that in addition to credit card numbers, you are required to provide the operator with the CVV2/CVC2 numbers on the back (Visa, MasterCard, Discover) or on the front (AMEX). When placing orders online credit card number and CVV2 numbers are encrypted and are not visible to our customer service staff. Please place your order online if you prefer to keep this information private. Credit card numbers are not stored in our database and because of that you will be required to enter credit card information in future orders. PayPal orders are not possible by phone. Your cooperation and understanding of this policy is appreciated.

What are your store hours?
Our internet store is open 24 hours, however phone support is available Monday -Friday from 9:00AM to 6:00PM ET. If you call before or after these times please leave a voice message including a return number or email. You may also email us anytime as we do have email access and will post a reply as quickly as possible.

Do i have to open an account to place an order?
NO.
Registration is optional. You may place orders online without creating an account (anonymously) however, only registered customers :
Enjoy a faster, simpler checkout
Track your current order status
Review your order history and place easy re-orders
Create and maintain your own address book
Receive free gift reminders via email
Make Returns request
Convert Points to Gift Certificates (see below)

Unregistered customers will receive email confirmation of shipment etc but will not have access to order history etc. We encourage all customers to open an account (register) with us so that you may use these new customer service features. We do not send unsolicited emails or offers..(no spam)

What payment methods do you accept?
Credit cards:
Visa, MasterCard, AMEX, Discover (For cards issued in the USA & Canada only)
PayPal: Available to all customers in the USA, Canada and select international destinations.Shipping address MUST BE to your PayPal-confirmed address. Click to Open a PayPal Account.
Debit Cards: With Visa or MasterCard logo on the front.
We DO NOT CHARGE YOUR CREDIT CARD ACCOUNT until we have SHIPPED your order (except PayPal).

Payment Processing
Now accepting PayPal
Discount Car Stereo.com is upfront

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

 

I'm an international Customer and would like to use my Credit Card?
Sorry, international customers (except Canada) must use PayPal and must ship to the address in the country where the account is registered. Any and all attempts to use an international credit card will be declined/deleted.

 

Where do you ship outside Canada and the USA? We ship to numerous international countries. The updated list is found in the country drop-down menu during registration/checkout and includes:
Australia, Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Guam, Hungary, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (Northern Ireland). Any and all order request to purchase from a listed country and ship to an unlisted country will be deleted

How to i check my order status?
Registered Customers click any of the sign in links. Once signed in click on My Account, Order History, Select Date Period, Click Search. Here are some of the advantages to Registering:
*Track orders
*Access order history
*Change profile and address book
*Print invoices
*Make Returns request
*Convert Points to Gift Certificates (see below)
*And more...
These advantages won't be available to unregistered customers.
If you did not register prior to or when placing your order, we can create and account for you at a later time. Simply email us your request and we will happily associate your email to your order.

How much do you charge for shipping and handling?
SHIPPING RATES:
Our web based shipping estimates are calculated on the Weight of your shipment and the Type Of Service you specify. Unless otherwise indicated shipping  charges are applied to all orders. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping the entire order. To estimate shipping simply add item(s) to the shopping cart , enter your address or if you are registered and signed in, the shipping options automatically appear based on your default address. Use the shipping carrier drop-down menu or radio buttons to select the rate and service of choice. Please note that only Priority Express Mail (formerly Express Mail) service is guaranteed. All others are our best estimates as of the date shipped. Processing time is required for every order, therefore delivery estimates begin after the item is shipped not when the order is placed.

What shipping method does Discount Car Stereo.com use?
Discount Car Stereo offers the USPS (United States Postal Service) First Class Mail, Parcel Mail, Priority Mail and Priority Express Mail Services for most items and UPS (United Parcel Service) for larger items and international guaranteed deliveries. Should you require faster service, Priority Express Mail (1-2 business days after we ship) is available at an extra cost. All large items (i.e sub-woofers) and some drop-ships are delivered UPS Ground.
As of July 28th 2013 Key changes to USPS services including:
1. Express Mail is is now Priority Mail Express. (guaranteed delivery in 1-2 Days after we ship)
2. Express Mail International is now Priority Mail Express International.
3. Both Priority Mail and Priority Mail Express labels show an estimated delivery time (1, 2 or 3 Day) or special text for Military and DPO destinations.
You cannot choose between delivery times. The appropriate timeframe is calculated automatically based on origin and destination ZIP Codes.
Priority Mail delivery estimates are not guaranteed. Priority Mail Express retains the Express Mail money-back guarantee.

Your website has an "availability" listing, is it reliable and up to date?
Every item on our site has an "availability" listing. This listing is updated during office hours (M-F 8:30AM-6:30PM E.T). It is possible that an item you ordered has "SOLD OUT" during non-office hours and if so you will be notified by email upon discovery and given an approximate ship date, the option to cancel or offer alternate parts. We offer the option to order Items that are "NOT IN STOCK", however such items will automatically go on backorder and ship  as soon as our inventory is replenished using the shipping method selected during checkout.  If in doubt, send us an email with the part number and quantities.

Where does Discount Car Stereo.com ship from?
Discount Car Stereo ships from our main center in Chester, Virginia. In addition, we have a network of suppliers nationwide (NY, NJ, CA, MO, CO, FL, NV) which can drop ship special items to you directly. Most drop ships are delivered by UPS.

When will I get my package?
Your order is thoroughly reviewed by our Credit Card and Technical Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review, it is sent  for shipment. Please note, credit card processing may take up to 24 hours (Depending on the accuracy of the information given to us by the customer). For security reasons, voice confirmation may be required before we can process your credit card for payment. If the items on your order are in-stock, or ships in certain days, we will ship them as soon as possible from our main Chester, Virginia warehouse or from one of our suppliers located throughout the United States. If the items on your order are out of stock, they will not be shipped until our inventory is replenished.
US Deliveries for "in stock" items are completed within 7 working after purchase (Except Express Mail).

What are "Order Status"?
Not finished -  means that we are unable to define the status because the customer conducted the transaction using an online payment processor but for some reason did not return (the transaction is neither successful nor failed yet).
Queued -  when a customer pays using an offline payment method - like check or money order - the administrator needs to provide assistance for the order to be processed and then change the order status to Processed after the payment is received)
Processed -  it means that the payment was received
Back ordered - if any part of an order is not in stock for immediate shipping.
Declined  - it is usually used when an order was processed but then it turned out that, for example, the credit card information provided by the customer was incorrect. Declined may also indicate that the 30 day credit card approval code has expired and we can no longer apply a charge. In such instance the customer must reorder.
Failed - usually it is assigned to an order automatically if the transaction was declined by a payment gateway (if on-line payment was used) for some reason.
Complete - is the status when all the work concerning the order is done: payment completed and order shipped to customer.

Is my order subject to sales tax?
5.25% Sales tax is charged to all shipment to Virginia (VA).

What are bonus Points
Bonus Point Rewards is a special program designed for our loyal customers. The more you buy the more you earn. Bonus points are automatically added to your account. Registered customers may sign in to your accounts to check the amount of points accumulated and able to convert points  to "Gift Certificates" which can then be used to purchase our products. Customers may also share their Gift Certificates with friends or relatives.

How to redeem gift certificate:

To redeem a gift certificate please follow these steps:

1) Go to our site
2) Add items to your cart
3) Follow to 'CHECKOUT' process
4) Enter your personal details
5) Select 'Gift Certificate' as payment method
6) Enter your gift certificate ID and click the 'Submit' button.

If the Gift Certificate amount is less than the order total you will be asked to select another payment method (i.e. credit card) to cover the difference.

What is your return policy

 

Click here for our return policy statement.