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Frequently Asked Questions

Discount Car Stereo.com is a family owned internet retailer serving the internet community since 1995. With more than 20 years dedicated to providing quality customer service and brand name products with proven reliability. Many thanks to the thousands of satisfied customers and your continued patronage. If you are new, welcome!!! We look forward to earning your business.

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How do i place an order with your company?
You may order online at any hour of the day or night using our secure cart checkout process. This area of our website utilize the highest level of encryption available today. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure once the 128-bit SSL session is activated.

Can i place my order over the phone?
If you are having difficulties placing your order online you may call us to place your order by phone. Please note that in addition to credit card numbers, you are required to provide the operator with the CVV2/CVC2 numbers on the back (Visa, MasterCard, Discover) or on the front (AMEX). When placing orders online credit card number and CVV2 numbers are encrypted and are not visible to our staff. Please place your order online if you prefer to keep this information private. Customers also have the option to save card numbers in a vault, however CVV numbers are not stored. Due to login and password requirements, PayPal orders are not possible by phone. Your cooperation and understanding of this policy is appreciated.

What are your store hours?
Our internet store is open 24 hours, however phone support is available Monday -Friday from 9:00AM to 5:00PM ET. If you call before, during or after these times please leave a voice message with call back number or email address. (804-717 5717). You may also email us anytime (day or night) and should expect a prompt response. Text support at 804 243-6327 (text only).

Do i have to open an account or register to place an order?
NO.
Registration is optional, however registered customers benefit from:
Faster & simpler checkout
Track order status
Review order history and place easy re-orders
Create and maintain their own address book
Receive free gift reminders via email
Make online Returns request
Convert Points to Gift Certificates (see below)

Unregistered (anonymous) customers do receive email confirmation of shipment, but will not have access to order history etc. We encourage all customers to register with us so that they are able to benefit from all our services. We do not send unsolicited emails.--- (no spam)

What payment methods do you accept?
Credit cards:
Visa, MasterCard, AMEX, Discover (Issued in the USA & Canada only). international customers must select PayPal payment method in order to use their Credit cards
PayPal: Available to all customers in the USA, Canada and select international countries. The Shipping address MUST BE a PayPal-confirmed address. Click to Open a PayPal Account.
Debit Cards: With Visa or MasterCard logo on the front.
Credit Card Orders are authorized but not Charged until order is shipped, however PayPal is charged immediately (upon order completion).

 
PayPal Acceptance Mark

I'm an international Customer and would like to use my Credit Card?
International customers (including Canada) are welcome to checkout with PayPal  or credit cards registered through PayPal and must ship to address in country where account is registered or to a confirmed address within the USA. Direct international credit card entry to our site will be voided/deleted. International customers are welcome to use PayPal checkout..

Where do you ship outside Canada and the USA? We ship to numerous international countries. Updated list is found in the country drop-down menu during registration/checkout and includes:
Australia, Austria, Belgium, Bulgaria, Denmark, Finland, France, Germany, Guam, Hungary, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom (Northern Ireland). Please note shipping quotes do not include import or duty fees. All taxes, duties and customs fees are responsibility of the customer at the time of delivery. If for any reason (other than our error addressing order) your package is returned we will issue a refund after deducting shipping charges.

How do i check order status?
Registered Customers click any of the sign in links. Once signed in click My Account, Order History, Select Date Period, then Search. All others click here to check order status.
Here are some advantages to Registering:
Using online tracking system will have the same details as if you were to call to check status.
*Track orders
*Access order history
*Change profile and address book
*Print invoices
*Make Returns request
*Convert Points to Gift Certificates (see below)
*And more...
These advantages won't be available to unregistered customers.
NOTE: If you register after order completion, prior order history will not be available under the newly created account. To have prior orders listed under new account you must send us anemail with new account information and we will gladly complete the request. Once complete you will be full access to order history.

How much do you charge for shipping and handling?
SHIPPING RATES:
Our web based shipping estimates are calculated based on Weight and Type Of Service selected during checkout. Unless otherwise indicated shipping  charges are applied to all orders. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock, shipping charges for the entire order will be assessed when first item is shipped. We charge only ONCE for shipping the entire order. To estimate shipping simply add item(s) to shopping cart, enter address or if registered and signed in,  shipping options automatically appear based on default address. Use shipping carrier drop-down menu to select rate and service of choice. Please note international shipping times are our best estimates as of date shipped. Additional processing time is required for all international orders, therefore delivery estimates begin after shipment not on date order is placed.

What is your shipping cut-off time?
Orders for "in stock" items (expect custom made parts and international shipments), ship the same day if order can be processed by 2:00PM ET Monday- Friday. Orders for "in stock" items that are processed or received after cut-ff time will ship the following day. (excludes Weekends and Holidays)

What shipping method does Discount Car Stereo use? 

Discount Car Stereo offers USPS (United States Postal Service) First Class Mail, Parcel Mail, Priority Mail and Priority Express Mail Services for most items and UPS (United Parcel Service) for larger items. Should you require faster service, Priority Express Mail (1-2 business days after we ship) is available at an extra cost. All large items (e.g. sub-woofers) and most drop-ships are delivered UPS Ground.
As of July 28th 2013 Key changes to USPS services including:
1. Express Mail is is now Priority Mail Express. (guaranteed delivery in 1-2 Days after we ship)
2. Express Mail International is now Priority Mail Express International.
3. Both Priority Mail and Priority Mail Express are estimated delivery time (1, 2 or 3 Day) or special text for Military and DPO destinations.
You cannot choose between delivery times. The appropriate timeframe is calculated automatically based on origin and destination ZIP Codes.
Priority Mail delivery estimates are not guaranteed. Priority Mail Express retains the Express Mail money-back guarantee.

Your website has an "availability" listing, is it reliable and up to date?
Every item on our site has an "availability" listing. This listing is updated during office hours (M-F 9:00AM-5:00PM E.T). It is possible that an item you ordered has "Sold out" during non-office hours and if so you will be notified by email upon discovery and given an approximate ship date, the option to cancel or offer alternate parts. Parts that are "Temporarily Sold out", can still be ordered, however such items will automatically go on backorder, ship  as soon as our inventory is replenished using the shipping method selected at checkout. In stock, ships in X-days (these are special order items ) that usually drop-ship directly from vendor.
For time sensitive parts or large quantities, please send email with part numbers and quantities.

Where does Discount Car Stereo.com ship from?
Discount Car Stereo ships from our main center in Virginia. In addition, we have a network of suppliers nationwide (NY, NJ, CA, MO, CO, FL, NV) which can drop ship special items to you directly. Most drop ships are delivered by UPS.

When will my shipment arrive?
Your order is thoroughly reviewed by our Credit Card and Technical Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review, it is sent  for shipment. Please note, credit card processing may take up to 24 hours (Depending on the accuracy of the information given to us). For security reasons, voice confirmation may be required before we can process your shipment. If items are in-stock, or ships after certain days, we will ship as soon as possible. If items on your order are out of stock, they will not ship until inventory is replenished. (usually within 7 days)
US Deliveries for "in stock" items are completed within 7 working after purchase (Except Express Mail).
To track deliveries to Australia, click here
To track deliveries to Austria, click here
To track deliveries to Belgium, click here
To track deliveries to Bulgaria, click here

What are "Order Status"?
Click for Order Status
Not finished -  means the customer initiated the transaction using an online payment processor but for some reason did not return (the transaction is neither successful nor failed yet).
Queued -  when a customer pays using an offline payment method - like check or money order - Status is changed to "Processed" after the payment is received.
Processed -  it means that the payment was received
Back ordered - if any part of an order is not in stock for immediate shipping.
Declined  - it is usually used when an order was processed but then it turned out that, for example, the credit card information provided by customer was incorrect.
Failed - usually it is assigned to an order automatically if the transaction was declined by a payment gateway (if on-line payment was used) for some reason.
Complete - is the status when all the work concerning the order is done: payment completed and order shipped to customer.

Is my order subject to sales tax?
5.25% Sales tax is charged to all shipment to Virginia (VA).

What are bonus Points
Bonus Point Rewards is a special program designed for our loyal customers. The more you buy the more you earn. Bonus points are automatically added to your account. Registered customers may sign in to your accounts to check the amount of points accumulated and able to convert points  to "Gift Certificates" which can then be used to purchase our products. Customers may also share their Gift Certificates with friends or relatives.

How to redeem gift certificate:

To redeem a gift certificate please follow these steps:

1) Go to our site
2) Add items to your cart
3) Follow to 'CHECKOUT' process
4) Enter your personal details
5) Select 'Gift Certificate' as payment method
6) Enter your gift certificate ID and click the 'Submit' button.

If the Gift Certificate amount is less than the order total you will be asked to select another payment method (i.e. credit card) to cover the difference.

What is your return policy
Click here for our return policy statement.