Warranty and Return Information

Limited One-Year Warranty

All products are genuine and authentic. We buy through the original manufacturers, authorized dealers, distributors and other established lines of distribution within the car stereo industry and pass the savings on to you. Please read our policy prior to ordering as our policy may be different than that of other online retailers.

All products include a manufacturer warranty card- this card warrants the product for one year from date of purchase. We want to make sure that the part you order is the part you need, and for that reason we list Model/Year and radio requirements. Vehicle Model/Year or radios that do not meet the requirements are excluded because the particular part will not work. Ordering parts without first checking your unique application may render the product incompatible and to avoid such situations we ask you order only if the requirements are met-- Due to the number of radios on the market today, it is impossible for us to know their individual features/connectors and you are required to remove the radio to verify the plugs/ connectors, or verify certain buttons on the faceplate. We can help, let us work for you. Please email us as much information about your car, radio or application so that we can make the best recommendation based on your individual situation. The results of our research is done in an expedited manner and free of charge.

Defective returns are for exchange only. No refunds, credits. If the original purchase can't be replaced (discontinued, backorder etc), we reserve the right to substitute this part with a suitable part of higher or equal value. Any claims for missing parts must be made within 7 days, no claims will be accepted after 7 days of shipping your merchandise.

Discount Car Stereo.com offers genuine brand name merchandise at substantial discounts to the manufacturer's suggested retail price (MSRP). Because of our discounted pricing, we are not "Authorized Dealers" AS DEFINED BY THE CERTAIN MANUFACTURERS. (Alpine, Clarion, Pioneer, Panasonic, JVC)

Warranty Service Instructions

The Warranty card included with your product must be used to receive factory warranty directly from the manufacturer. Products that do not include warranty card (Auxiliary interfaces, CD Changer interfaces etc) receive warranty service through Discount Car Stereo.com. Please email for instructions. Please include your invoice number and as short description of the problem. No returns will be accepted without first contacting us for instructions.

Return Policy and Instructions
ALL RETURNS (IF QUALIFIED) ARE SUBJECT TO A 20% RESTOCKING FEE. YOU MUST FIRST OBTAIN AN RMA (Return Merchandise Authorization) NUMBER PRIOR TO RETURNING THE MERCHANDISE. ANY AND ALL RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBERS ARE ISSUED FOR DEFECTIVE INCOMPATIBLE PARTS FOR EXCHANGE OR REPAIR. RMA NUMBERS ARE NOT ISSUED FOR NON-DEFECTIVE PARTS.

Returns policy in a nutshell.
RMA's are given only if the parts you ordered fails to work based on the radio/vehicle requirements set forth on our website. If an alternate product is not available we will receive a refund for the purchase price.

Returns due to incompatibility: Most parts sold on our site will have a list of compatible vehicles and radio requirements. If your vehicle/radio requirements are not listed in the pull-down menu or within the description, it is because the item is not compatible or has not been tested or approved for use. If you "think" it will work because another retailer said it would, or if a friend said it would you may purchase this part (s) at your own risk. If the product does not work you will not be able to return it. We are here to help-- feel free to CONTACT US first. If your vehicle/radio meet all the requirement set forth on the product page and the part did not work, you may return it for exchange, repair or store credit. (no refunds). We will email a prepaid label within the first 7 days of delivery, after the first 7 days you are responsible for shipping the item (s) back to us. We are also responsible for shipping the item (s) back to you. (USA ONLY).

Returns due to customer ordering the wrong part: We do our best to provide as much information available about the products we sell including information not supplied by the manufacturer (enhanced user manual, pictures and description, radio/vehicle compatibility, warnings etc). We ask you take the time to read the information carefully and check that your radio and/or vehicle meets the requirements for the product to work. Those requirements include certain buttons on the radio face, certain pin count on the radio connector (a visual inspection of the back of the radio may be required) especially if you drive a domestic model (FORD, GM, CHRYSLER). It is important to check the radio because they are instances in which the original radio has been changed and our compatibility list will not apply. If for some reason you ordered the wrong part, (not based on our description or radio requirements) you may return the part (s) at your expense and must agree to purchase the correct part from us subject to a 20% restocking fee.. They are no refunds for this type of return.

Returns due to wrong description: If an item list your vehicle model and year, the radio in your car must also meet the requirements set forth on the product description [indicators such as buttons, or number of pin on the radio connectors must be met for the product to work in addition to the vehicles make/year/model.] If you have verified this info and the product you purchased still does not work/fit you may exchange the part for a working part. We expect to be given an opportunity to find a suitable part--- If we are not able to provide a working part we will issue an RMA for you to return the part for a refund of the purchased price.

Returns due to customer changing their mind":
We ask that you purchase our parts only if you are going to use the item. RMA number are not issued for "change of mind" regardless if the item was not opened. Thank you.

Defective products are repaired or replaced at our discretion. To receive Warranty repair, use the Warranty card included with your product. As an industry standard shipping and handling fees are non-refundable (no exceptions).

Our warranty and return policy is valid only in the USA. International customers may order at your own risk. We will not issue RMA numbers to international customers , any such returns will be refused.

DISCOUNT CAR STEREO.COM DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Our warranty is valid only in the U.S.A. For additional information on how to obtain warranty service, please contact our Customer Service Department.

Disclaimer:
1. All products sold by Discount Car Stereo.com are tested and optimized for vehicles in the United States. You may, at your own risk, purchase and install these part in vehicles that do not meet US Standards, however Discount Car Stereo.com will not be liable for damage or compatibility issues that may arise. Products purchased for vehicles outside the US are not returnable.

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