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Return Policy

Warranty and Return Information
(updated 6/19/17)

In an ongoing effort to avoid costly returns, we (unlike other internet vendors) list the specific requirements for the part to work in select applications. Ordering parts without checking your unique application may render the product incompatible. To avoid such situations we ask you order only if the requirements are met-- Due to the number of vehicles and radios on the road today, it is impossible for us to know their individual features/connectors and in many cases you may be asked to verify the plugs/ connectors etc. Please email us as much information possible about your car, radio or application so that we can make the best recommendation based on your individual situation. The results of our research is done in an expedited manner and free of charge.

 

All products are genuine and authentic. We buy through the original manufacturers, authorized dealers, distributors and other established lines of distribution within the car stereo industry and pass the savings on to you. Discount Car Stereo offers genuine brand name merchandise at substantial discounts to the manufacturer's suggested retail price (MSRP). Because of our discounted pricing, we are not "Authorized Dealers" AS DEFINED BY THE CERTAIN MANUFACTURERS. (Alpine, Clarion, Pioneer, Panasonic, JVC). Please read our policy prior to ordering as our policy may be different than that of other online retailers. The Warranty card included with your product must be used to receive factory warranty directly from the manufacturer. Products that do not include warranty card (Auxiliary interfaces, CD Changer interfaces etc) receive warranty service through Discount Car Stereo.com.

Defective returns:
All defective returns are eligible for warranty/replacement service

Within the first 10 days, we will replace any defective or damaged part and provide a pre-paid return label (US Customers only) to return the defective or damaged part. (Pre-paid labels are only issued to return defective or damaged parts). After 10 days of receipt, customer must cover return shipping cost, however we cover the cost for shipping the replacement back to you. If the original purchase can't be replaced (discontinued etc), we reserve the right to  provide a substitute part of higher or equal value. Any claims for missing parts must be made within 7 days of delivery.

30 day Refund for non-defective parts:
Within the first 30 days we will approve return request for non-defective parts (See Reasons for return).

Between 30 and 365 days (1 year), returns are approved for warranty repair or replacement only (except final sale items or clearance items)

Reasons for returns include:
Ordered by Mistake
Does not match description or Photo
Does not work or defective
Arrived Damaged
Wrong item sent (not what i ordered)
Missing Parts (claims must be made within 7 days of delivery)
 

RMA (Return merchandise authorization) are given for:
Replace/Repair  item (within warranty)
90% Refund (item unopened/uninstalled) -- within 30 days
85% Refund (item opened/installed) - within 30 days
95% Store Credit (a gift certificate code issued which can be used online toward a future purchase and do not expire)
Send missing part (within 7 days of delivery)

Prior to creating a return request, please contact our Tech Support or the manufacturer Tech support. Most of the time these issues are resolved after a few troubleshooting steps .

Please do not use the return form to check order status or to return an item you are yet to receive. If you have not received an order, delivery confirmation email, click here to check status. Keep in mind- In stock items usually ship within 24-hours, items that are temporarily out of stock are placed on backorder and shipped when inventory is replenished, item with "ships within (x amount of days)" are expected to ship within that time frame using the shipping method selected at checkout.

To begin the process please sign in to your account. Guess accounts (unregistered customers) must first Contact us to transform their guest account into a registered account. Return request form must be filled online by customer.

Creating Return Requests

To create a product return request:

  1. Log in to the Customer area.
  2. In the Your cart box, click on the Order history link.



    After you click on Order history, you'll be redirected to the Orders management section of the Customer area.


     
  3. Use the Search for orders box to find the order for which you want to create a return request.
  4. Click on either the order number or the order status to open the Order details page.
  5. Click on the Create return link.

    Note: If there is no "Create return", this means the item(s) is not returnable, (e.g. expired warranty period), in which case a return request is not possible.
    Under Order details (top left of the page), click on create return.


     
  6. Check the box next to the products you want to return, the amount, and from the reasons and actions the store staff should take. If necessary, leave a comment.
  7. Click Create to send it off to the store staff.

After you click Create, the system will display a confirmation message. Our staff will verify the information and approve or deny the request. Access your account to check return status or from within the email you will receive from our staff. Once approved you can print the address label (with RMA Number) and attached outside the package.

Return Shipping
For your protection, we recommend insuring the return and using a traceable carrier that can provide you with delivery confirmation. Discount Car Stereo shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our facilities are paid by the customer, and are non-refundable. Items returned for warranty/replacement (within 10 days or purchase), are mailed to customer at our expense using the carrier or our choosing.

Disclaimer:
1. All products sold by Discount Car Stereo are tested and optimized for vehicles in the United States. You may, at your own risk, purchase and install these part in vehicles outside the US or do not meet US Standards, however Discount Car Stereo will not be liable for damage or compatibility issues that may arise. Products purchased for vehicles outside the US are not returnable.
2. It is the customer's responsibility to retain an installation technician with adequate knowledge and experience of the vehicle into which the equipment will be installed. Discount Car Stereo is not liable for any charges that you may incur for installation or removal of these parts.