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Return Policy

Warranty and Return Information

Limited One-Year Warranty

All products are genuine and authentic. We buy through the original manufacturers, authorized dealers, distributors and other established lines of distribution within the car stereo industry and pass the savings on to you. Discount Car Stereo offers genuine brand name merchandise at substantial discounts to the manufacturer's suggested retail price (MSRP). Because of our discounted pricing, we are not "Authorized Dealers" AS DEFINED BY THE CERTAIN MANUFACTURERS. (Alpine, Clarion, Pioneer, Panasonic, JVC). Please read our policy prior to ordering as our policy may be different than that of other online retailers. Products that include a manufacturer warranty card- warrants the product for one year from date of purchase.

Defective returns are eligible for warranty repair or replacement only. . Within 10 days we will ship the replacement part at our expense and include a pre-paid label for you to return the defective item. After 10 days you pay to ship the item to us and we pay the return shipping. If the original purchase can't be replaced (discontinued etc), we reserve the right to  provide a substitute part of higher or equal value. Any claims for missing parts must be made within 7 days of delivery. Non-defective returns for refund require an RMA and subject to restocking fees.
NO REFUNDS  AFTER 30 DAYS. (product may be returned for store credit or exchange for product of higher or equal value)
To begin return process please sign in and select the "Order History" tab.

The Warranty card included with your product must be used to receive factory warranty directly from the manufacturer. Products that do not include warranty card (Auxiliary interfaces, CD Changer interfaces etc) receive warranty service through Discount Car Stereo.com.

We want to make sure that the part you order is what you need, and for this reason we list Model/Year and radio requirements. Ordering parts without first checking your unique application may render the product incompatible. To avoid such situations we ask you order only if the requirements are met-- Due to the number of radios on the market today, it is impossible for us to know their individual features/connectors and you may be asked to remove the radio to verify the plugs/ connectors, or verify certain buttons on the faceplate. Please email us as much information possible about your car, radio or application so that we can make the best recommendation based on your individual situation. The results of our research is done in an expedited manner and free of charge.

Reasons for returns include:
Ordered the Wrong item
Wrong description on Website
Manufacturer defect or /DOA
Damaged during shipping
Missing Parts (claims must be made within 7 days of delivery)
 

Reasons to issue an RMA (Return merchandise authorization number)
Wrong item shipped
Send replacement if within warranty
Replace/Repair and ship back
Give me a Store Credit towards future purchase
Refund Purchase Price (restocking fee applies)
Send missing part (s)

If you think an item is defective, please contact our Tech Support or the manufacturer Tech support first. Most of the time these issues are resolved after a few troubleshooting steps .

To begin the defective return process please sign in and select the "Order History" tab.

 

Creating Return Requests (registered customers only)

To create a product return request:

  1. Log in to the Customer area.
  2. In the Your cart box, click on the Order history link.



    After you click on Order history, you'll be redirected to the Orders management section of the Customer area.


     
  3. Use the Search for orders box to find the order for which you want to create a return request.
  4. Click on either the order number or the order status to open the Order details page.
  5. Click on the Create return link.


    Note: If there is no the Create return link, it means that either none of the products in the order are returnable, i.e. their return time is set to 0 (zero), or the product return time has expired. In this situation, you cannot create a return request.
    After you click on Create return, you will see the Create return request box, which is used to created return request.


     
  6. Select the checkbox for the products you want to return, the amount, the reason and the actions that store staff should do. If necessary, leave a comment.
  7. Click the Create button to create a request and send it to the store staff.

After you click Create, the system will display a confirmation message saying that the return request has been created successfully.

If you are not a registered customers (anonymous), request return number by email. Include your order ID number, part number and reason for the request. You will receive an email reply within hours.

 

Return Shipping
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Discount Car Stereo shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. Items returned to us for warranty are mailed back to customer at our expense using the carrier or our choosing.

 

Disclaimer:
1. All products sold by Discount Car Stereo are tested and optimized for vehicles in the United States. You may, at your own risk, purchase and install these part in vehicles outside the US or do not meet US Standards, however Discount Car Stereo will not be liable for damage or compatibility issues that may arise. Products purchased for vehicles outside the US are not returnable.
2. It is the customer's responsibility to retain an installation technician with adequate knowledge and experience of the vehicle into which the equipment will be installed. Discount Car Stereo is not liable for any charges that you may incur for installation or removal of these parts.