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Return Policy

Warranty and Return Information

(updated 6/19/17)

In an ongoing effort to avoid costly returns, we (unlike many other internet vendors) place great efforts and resources into providing as much information and the requirements for our parts to work in the specified applications. Ordering parts without checking your unique application may render product incompatible (even if vehicle model/year is listed), and to avoid such situations we ask you order only if all requirements are met. If a product list compatibility with (e.g. 1998-03 Jaguar XJ); pre-1998 an post 2003 are excluded and should not be expected to work. Due to the number of vehicles, radios on the road today, you may be asked to verify compatibility. If for any reason you are unsure of the application, please email us prior to ordering . Include vehicle details (model/year/trim, radio etc.) product part number which will help us determine what is best for your individual situation. The results of our research is provided in an expedited manner and free of charge.

All Branded products are genuine and authentic. We buy from the original manufacturers and other established lines of distribution within the car stereo industry and pass the savings on to you. Discount Car Stereo offers genuine merchandise at substantial discounts to the manufacturer's suggested retail price (MSRP). Because of our discounted pricing, we are not "Authorized Dealers" AS DEFINED BY THE CERTAIN MANUFACTURERS. (e.g. Alpine, Clarion, Pioneer, Panasonic, JVC). Please read our policy prior to ordering as our policy may differ from that of other e-tailers. The Warranty card included with your product must be used to receive factory warranty directly from the manufacturer. Products that do not include warranty card (Our own hand made products, Aux. adapters, CD Changer interfaces etc.) receive warranty service through Discount Car Stereo.com.

Defective returns:

All defective returns are eligible for warranty/replacement service
Within the first 10 days, we will replace any defective or damaged part at no cost to you and include a pre-paid return label (US Customers only) with replacement. (Pre-paid labels are issued only in the case of a defective or damage part within 10 days of receipt) After 10 days and up to 365 days (1 year), customer must cover return shipping cost, however we cover the cost for shipping replacement back to you. If the original purchase can't be replaced (discontinued etc.); we reserve the right to  provide a substitute part of higher or equal value. Any claims for missing parts must be made within 10 days of delivery.
Defective returns, missing parts, or items sent in error are shipped First Class or Priority Mail only or Express Mail but only if the original purchase was paid/shipped using Express mail service. Customer can arrange faster (Express Mail) shipping by paying the difference between Priority Mail (2-day) and Express mail (1-2-days)
Customized parts (e.g. cables, antennas, wires etc.) if defective; are returnable for exchange only (same part). No refunds for customized items.

30-Day Refund for non-defective parts:

Within the first 30 days we will approve return request for non-defective parts (See reasons for return below). Pre-paid labels are not issued for this type of return and the original shipping charges are excluded.
After 30 days and up to 365 days (1 year), returns are approved for warranty repair or replacement only (No refunds issued or approved post 30 days)
RMA (return authorizations) are not issued by our staff, instead customer simply sign in, fill out the form and the system will automate the process.. Anonymous customer, click here for temporary password.
Prior to creating a return request, please contact our Tech Support or manufacturer tech support contact listed on packaging. Most issues can be resolved after a few troubleshooting steps .

To begin the return process, sign in to your account. Forgot password? simply click the "Forgot Password" on sign in page and the system will email link to reset password. Customer service staff does not have access to customers passwords. Use the "Forgot Password" sign in option to reset password.
Guess accounts (unregistered customers) must first request a temporary password here. The system will send a temporary password to email address entered on the original order form.
Return numbers are not issued by out staff, but instead customer must sign in, fill out RMA request form and the system will process and document the return. (Check the "messages" section of your account)

Reasons for returns include:

Ordered by Mistake
Does not match description or Photo
Does not work or defective
Arrived Damaged
Wrong item sent (not what i ordered)
Missing Parts (claims must be made within 7 days of delivery)

RMA (Return merchandise authorization) are given for the following :

Replace/Repair item (within warranty)
85% Refund (Excludes shipping) -- Item opened/installed and is within 30 days (15% restocking fee)
90% Refund (Excludes shipping ) -- item unopened/uninstalled and is within 30 days (10% restocking fee)
95% Store Credit (Excludes shipping) A coupon code is issued for use toward future purchase and do not expire. (5% restocking fee)
Send missing part (within 7 days of delivery)

Notes:

1. No refunds past 30 days. After 30 days products my be returned for store credit only.
2. Shipping charges are not refunded.
Please don't use return form to check order status, cancellations etc. Check your Order Status online at anytime.
Keep in mind we have two different product categories, namely those requiring customization/or assembly and those "off-the-shelf"
Customized parts (e.g. wires, antennas, cables etc.) if defective are eligible for replacement of the same part. No refunds for customized parts.
Off-the-shelf parts that are In stock usually ship within 48 hours but In stock parts (requiring customization or assembly ship after 2-4 days using method selected/paid for at checkout.

Creating Return Requests

To create a product return request:
1. Log in to the Customer area.
2. From the My account area, click Orders Tab
3. Click the "Returns" link corresponding to order you wish to return.
4. Tick box next to product you want to return (select quantity if applicable)
From Reasons select one option
From What would you like us to do select one option
Click Submit Return to send it off to the store staff who will verify the information and approve or deny the request.
Once approved, check the "messages" section of your account or your email for notification

How long after you receive return should i see my refund/credit

Refunds are issued between 5-7 days after we receive, inspect and document the return. It is then up to the credit card issuing bank to post this information to your account. The entire process may take up to a week to complete.

Return Shipping

For your protection, we recommend insuring the return and using a traceable carrier that can provide you with delivery confirmation. Discount Car Stereo shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our facilities are paid by customer, and are non-refundable. Warranty/replacement (after 10 and up to 365 days of purchase), are mailed back to customer at our expense using the carrier or our choosing.

Disclaimer:
1. All products sold by Discount Car Stereo are tested and optimized for vehicles in the United States. You may, at your own risk, purchase and install these part in vehicles outside the US or do not meet US Standards, however Discount Car Stereo will not be liable for damage or compatibility issues that may arise. Products purchased for vehicles outside the US are not returnable unless defective for replacement.
2. It is the customer's responsibility to retain an installation technician with adequate knowledge and experience of the vehicle into which the equipment will be installed. Discount Car Stereo is not liable for any charges that you may incur for installation or removal of these parts.